Posts Tagged ‘leadership’

Rehumanizing the Service Industry

Stressful times can have a way of hanging like a cloud over our daily interactions.  And despite the best intentions, we are all susceptible to fixating on the cumulative adversity we face every day.  Whether you’re worried about your health, safety, equal opportunity, the upcoming election, your finances, the education of your children, your job,…

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Solvers Versus Agitators

I had a very painful conversation with a member of my team today.  There was an issue, requiring my intervention, that was obviously a miscommunication.  I have dealt with hundreds of these over the last 25 years while leading team members across many of my businesses.  My approach is to address it as a miscommunication, where there…

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Defining Who You Are

One of the biggest challenges facing any business is to decide what you are and what you represent.  What do you stand for?  How do you distinguish yourself from the competition?   What makes your business unique and different? Deciding on your values and your purpose is an undertaking that is well worth your time…

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How to Create a Legacy of Leaders in Your Business

Guiding team members is a fine balance between deciding what I am responsible for and figuring out what they are responsible for. Additionally, when I’m training company leaders, it’s important they understand what their responsibilities are and what my expectations of them are. I spend a lot of time helping, training, and developing leaders because…

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Display Good Traits

Do we display good traits?  When people look at us what do they see?  As my friend, Brandon Johnson, would ask, “What kind of energy are we putting out to the world?”  Are we making it better or worse?  Are people happy we are here because we contribute to the betterment of all, or are…

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Why Time Away Is Good For Your Business

It never fails, right?  Just when you’re about to embark on the trip of a lifetime…  Something happens that causes you to question going.  Hurdles disguised as crises started to appear.  This isn’t a new phenomenon.  I have learned over the years that whenever I decide to take an extended vacation away from my businesses,…

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Are You in the Wrong Room?

If you’re the smartest person in the room, you’re in the wrong room… The one thing that I have been able to do over the last 20 years is to learn how to surround myself with people truly smarter than I am.  I know a lot of people talk about this, and a lot of…

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Discovering THE Thing

In the book Good to Great by Jim Collins, he talks about the concept of the “flywheel.” In that chapter, he speaks about how great companies start by pushing a heavy flywheel. Companies start by struggling to push this flywheel, or the core idea of their business. Then, as they push more and more, it…

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