Posts Tagged ‘culture’

Be Responsible. Be Proactive.

Being proactive is not just thinking positively. It’s not something we can preach and just not follow through. In my urgent care business, our motto is: You’re either all in, or you’re in the way. That means we want every single person to own what they do and to be the best at it. This…

Read More

Are You Rowing in the Same Direction?

There is a difference between a job description and what a person should be spending their time doing.  A job description is a tool used for hiring and training, so we know who to look for and what skill sets they have or need to acquire to fill their position.  But the real question is,…

Read More

Generosity vs Fairness

I recently read the book Principles by Ray Dalio, and one of the principles he discusses struck me as something we deal with almost every month in our lives. Here are the principle and my thoughts on it. Ray Dalio’s Principle 2.2B: Make sure people understand the difference between Fairness and Generosity. This principle has…

Read More

The Power of People: Creating Group Relationships

Our ability or inability to forge relationships with groups of people creates the juice in our life. Think about how much time you spend in one sort of group or another. Whether it is your family, church, department, company, or social club, we all spend a large amount of time being a part of and…

Read More

What Are You Committed to?

“Grow up, and that is a terribly hard thing to do.  It is much easier to skip it and go from one childhood to another.” -F. Scott Fitzgerald Here’s a little secret:  The results we achieve in our business are a direct result of what we are committed to. Crazy, right? One of the people…

Read More

Be Present

All my problems are in the past or the future. Very rarely are they in this exact moment. Because of this, it is easy to live in the past thinking about what I should have said or what I should have done. It is equally as easy to live in the future. What does the…

Read More

Don’t Be a Social Media Addict

I am addicted to social media. Not like the “Here’s a selfie of me doing nothing” kind, but a worse kind. I’m the “I can’t get enough news about the news and people talking about the news” kind. It’s destroying my intellect. I have been obsessed over the last couple months with the current topics…

Read More

Display Good Traits

Do we display good traits?  When people look at us what do they see?  As my friend, Brandon Johnson, would ask, “What kind of energy are we putting out to the world?”  Are we making it better or worse?  Are people happy we are here because we contribute to the betterment of all, or are…

Read More

The Weakness of One

I’ve discovered that the number one is the worst number in business. You don’t want to only have one product line or one customer. You don’t want to have only one source of revenue or be on only one network. We get ourselves in the most trouble however, when we have one employee who is over…

Read More

How to Create Raving Fan Team Members

To create raving fan customers, create raving fan team members. I received this email yesterday from one of our customers:   Dr. Reynolds,             Your staff is wonderful.  I hurt my knee and went to see your people last night.  EVERYONE was friendly, empathetic, and informative.  The x-ray tech had to come in from home…

Read More