Posts Tagged ‘business’

Rehumanizing the Service Industry

Stressful times can have a way of hanging like a cloud over our daily interactions.  And despite the best intentions, we are all susceptible to fixating on the cumulative adversity we face every day.  Whether you’re worried about your health, safety, equal opportunity, the upcoming election, your finances, the education of your children, your job,…

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Solvers Versus Agitators

I had a very painful conversation with a member of my team today.  There was an issue, requiring my intervention, that was obviously a miscommunication.  I have dealt with hundreds of these over the last 25 years while leading team members across many of my businesses.  My approach is to address it as a miscommunication, where there…

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Someday Is Not a Day of the Week

We all have something we want to achieve in life.  You would not be reading this if that were untrue.  We see proof of this daily here at Living Every Minute, as we cross paths with so many amazing people, all with different dreams and intentions.  Fascinatingly, regardless of where they are in life’s journey,…

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Are You the Shark or the Chum?

A couple of years ago I was cage diving with Great White Sharks off the coast of South Africa. As I sat in a submerged cage watching as the bait of fish heads and a fake seal were floating in the water, anticipation and anxiety were building inside me. I simultaneously wanted to see a…

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Defining Who You Are

One of the biggest challenges facing any business is to decide what you are and what you represent.  What do you stand for?  How do you distinguish yourself from the competition?   What makes your business unique and different? Deciding on your values and your purpose is an undertaking that is well worth your time…

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Business is a Hypothesis

Once, I sat in a board meeting listening to my friend and mentor, Keith Cunningham. He talked about getting better optics (one of his favorite topics) and how that helps to make better decisions.  I started thinking about the times when I have made some bone-headed decisions. Ones that I look back on and wonder,…

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How to Create a Legacy of Leaders in Your Business

Guiding team members is a fine balance between deciding what I am responsible for and figuring out what they are responsible for. Additionally, when I’m training company leaders, it’s important they understand what their responsibilities are and what my expectations of them are. I spend a lot of time helping, training, and developing leaders because…

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Take Time to Go Deep

We live in a crazy fast world. We are constantly connected to everything and everyone else. I really do mean everything. Don’t believe me? Ask Google any question and find an instant answer. Find a video on anything you ask for on YouTube. Find all the friends you ever wanted—or didn’t want— on Facebook, Instagram,…

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How To Fail Successfully

Embrace Failure! We often spend our lives trying to avoid failure.  On the surface that makes sense, failure hurts.  It can be the source of much pain and frustration.  On the other hand, it is also the source of all learning and progress.  Think about anything you are good at.  I can guarantee you weren’t…

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