Leadership

The Greatest Business Book of All Time

There are a lot of great business books out there. I have read many of them. So, it may surprise you what I consider to be the best business book of all time. It’s not found in the business section of bookstores or libraries.  Business schools don’t use it. A child can read it in…

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Never Take a Goose to a Duck Contest

Never take a goose to a duck contest.  That’s some good advice right there! But seriously, how many times in your life have you tried to “fix” someone that just cannot be “fixed?”  Are they doing what they are supposed to be doing?   They think they are a goose, want to be a goose, wish they were…

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Rehumanizing the Service Industry

Stressful times can have a way of hanging like a cloud over our daily interactions.  And despite the best intentions, we are all susceptible to fixating on the cumulative adversity we face every day.  Whether you’re worried about your health, safety, equal opportunity, the upcoming election, your finances, the education of your children, your job,…

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Solvers Versus Agitators

I had a very painful conversation with a member of my team today.  There was an issue, requiring my intervention, that was obviously a miscommunication.  I have dealt with hundreds of these over the last 25 years while leading team members across many of my businesses.  My approach is to address it as a miscommunication, where there…

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