Leadership

The Most Important Question You Aren’t Answering

We spend a great deal of time talking to you about ways you can improve your life.  We share insights as to how to grow your financial independence, we help you create spectacular relationships and preach about the ways you can integrate all the things you want to do into your schedule. Now we want you…

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The Difference Between Efficiency & Effectiveness

Susie was called into her supervisors office.  She knew what the conversation would be and dreaded going in there, but also wanted to get it over with.  Her supervisor said, “Susie, your productivity is not where it needs to be.”  Susie had seen her performance numbers so she was not surprised but she also felt like she…

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Three Conflict Resolution Strategies You Need to Know

Conflict is inevitable.  If you aspire to achieve anything of value or significance in life, you will encounter situations where people disagree with you in an emotional or even disruptive way.  The great news is, if someone is so emotionally invested in a subject you disagree with them on, it means they are passionate and willing to…

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Top 10 Strategies to Become More Assertive at Work

A 2019 study by Top Interview found that 70% of employers prioritize assertiveness as the top quality they look for in prospective employees.  In turn, 94% of employees say they feel more effective when they are confident in communicating at work.  But with only 49% of Americans liking their job and 25% feeling like they have a…

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Emotions & Logic

Everyone dreaded Morbidity & Mortality Conference when I was a medical student and resident.  Usually it consisted of someone presenting a case in which, they the doctors, or the system screwed up. It was a LONG hour for the person presenting as they were taken to task over their diagnosis and treatment of the patient. …

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The Greatest Business Book of All Time

There are a lot of great business books out there. I have read many of them. So, it may surprise you what I consider to be the best business book of all time. It’s not found in the business section of bookstores or libraries.  Business schools don’t use it. A child can read it in…

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Never Take a Goose to a Duck Contest

Never take a goose to a duck contest.  That’s some good advice right there! But seriously, how many times in your life have you tried to “fix” someone that just cannot be “fixed?”  Are they doing what they are supposed to be doing?   They think they are a goose, want to be a goose, wish they were…

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Rehumanizing the Service Industry

Stressful times can have a way of hanging like a cloud over our daily interactions.  And despite the best intentions, we are all susceptible to fixating on the cumulative adversity we face every day.  Whether you’re worried about your health, safety, equal opportunity, the upcoming election, your finances, the education of your children, your job,…

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Solvers Versus Agitators

I had a very painful conversation with a member of my team today.  There was an issue, requiring my intervention, that was obviously a miscommunication.  I have dealt with hundreds of these over the last 25 years while leading team members across many of my businesses.  My approach is to address it as a miscommunication, where there…

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