A 2019 study by Top Interview found that 70% of employers prioritize assertiveness as the top quality they look for in prospective employees.  In turn, 94% of employees say they feel more effective when they are confident in communicating at work.  But with only 49% of Americans liking their job and...

Susie was called into her supervisors office.  She knew what the conversation would be and dreaded going in there, but also wanted to get it over with.  Her supervisor said, “Susie, your productivity is not where it needs to be.” 

Susie had seen her performance numbers so she was not surprised b...

Everyone dreaded Morbidity & Mortality Conference when I was a medical student and resident.  Usually it consisted of someone presenting a case in which, they the doctors, or the system screwed up.

It was a LONG hour for the person presenting as they were taken to task over their diagnosis and t...

Being proactive is not just thinking positively. It’s not something we can preach and just not follow through. In my urgent care business, our motto is: You’re either all in, or you’re in the way.

That means we want every single person to own what they do and to be the best at it. This idea has to ...

Stressful times can have a way of hanging like a cloud over our daily interactions.  And despite the best intentions, we are all susceptible to fixating on the cumulative adversity we face every day. 

Whether you’re worried about your health, safety, equal opportunity, the upcoming election, you...

There are many people who think meetings are a waste of time. That may be because the meetings they go to are a waste of time. The reality is, meetings are as good as the planning, preparation, and participation that goes into them. In the last 22 years, I’ve been to great meetings, okay meetings, a...

The number one thing that holds you (and me) back from being ten times more successful and living the life of our dreams is fear.  Fear paralyzes us because we feel we have no control.  We all have fears and most of them are stupid and made up.  The ancient Japanese saying, “fear is the little death...

I recently heard Arnold Schwarzenegger talking about sleeping faster. This caught my attention. How can someone sleep faster? He said every person needs about six hours of sleep, he also knows some people say they need eight hours. His answer to that was, “Those people just need to learn to sleep fa...

Do you stare at the night sky? 

Have you gazed longingly at the sun as it breaks the distant horizon?

Do you dream?  In a wakened state?

Of things beyond, where limits cease, and we become.

What we were meant to be.

When I was a kid, I used to climb the TV antenna attached to my house and st...

The purpose of your business is to support you and your lifestyle.  Go back to why you started the business to begin with.  What do you want?  Was it to serve the community, you, your team, or some combination? What did you want your business to provide for you and your family?  Back then, were you ...

To create raving fan customers, create raving fan team members.

I received this email yesterday from one of our customers:

Dr. Reynolds,

            Your staff is wonderful.  I hurt my knee and went to see your people last night.  EVERYONE was friendly, empathetic, and informative.  The x-ray ...