One of the most difficult things to learn about running a business is how to understand financial statements. Balance Sheets, Profit and Loss Statements, and Cash Flow Statements are terms you may have heard, but do you really understand what the statements teach you and how you can manage...
In the book Good to Great by Jim Collins, he talks about the concept of the “flywheel.” In that chapter, he speaks about how great companies start by pushing a heavy flywheel. Companies start by struggling to push this flywheel, or the core idea of their business. Then, as...
I had a very painful conversation with a member of my team today. There was an issue, requiring my intervention, that was obviously a miscommunication. I have dealt with hundreds of these over the last 25 years while leading team members across many of my businesses.
Being proactive is not just thinking positively. It’s not something we can preach and just not follow through. In my urgent care business, our motto is: You’re either all in, or you’re in the way.
That means we want every single person to own what they do and to be the best at...
There are many people who think meetings are a waste of time. That may be because the meetings they go to are a waste of time. The reality is, meetings are as good as the planning, preparation, and participation that goes into them. In the last 22 years, I’ve been to great...
Today I want to share a story with you that was told to me back when I was much younger. It’s stuck with me and served me very well and has affected how I think about money. In fact, it’s been so important to me that writing this article has made me write several more about finances....
There are many people, mentors, books, and courses you can learn from to become financially free. Today, we are going to talk about who you should not listen to, who you need to be careful of, and who to avoid. This is just as important as knowing who to listen to.
I know a lot of theoretical...
The purpose of your business is to support you and your lifestyle. Go back to why you started the business to begin with. What do you want? Was it to serve the community, you, your team, or some combination? What did you want your business to provide for you and...
To create raving fan customers, create raving fan team members.
I received this email yesterday from one of our customers:
Dr. Reynolds,
Your staff is wonderful. I hurt my knee and went to see your people last...
Embrace Failure!
We often spend our lives trying to avoid failure. On the surface that makes sense, failure hurts. It can be the source of much pain and frustration. On the other hand, it is also the source of all learning and progress. Think about anything you are good...
Which people are most valuable to your workplace? Of course, every person on your team is important. But all successful organizations have at least one person who everyone knows as a difference maker.
When things go wrong, this is the person you turn to for advice, insight, and solutions. ...
There are a lot of great business books out there. I have read many of them.
So, it may surprise you what I consider to be the best business book of all time.
It’s not found in the business section of bookstores or libraries.
Business schools don’t use it.
