Success in Your Business

How to Create Raving Fan Team Members

To create raving fan customers, create raving fan team members. I received this email yesterday from one of our customers:   Dr. Reynolds,             Your staff is wonderful.  I hurt my knee and went to see your people last night.  EVERYONE was friendly, empathetic, and informative.  The x-ray tech had to come in from home…

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Why Time Away Is Good For Your Business

It never fails, right?  Just when you’re about to embark on the trip of a lifetime…  Something happens that causes you to question going.  Hurdles disguised as crises started to appear.  This isn’t a new phenomenon.  I have learned over the years that whenever I decide to take an extended vacation away from my businesses,…

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Show Me the Money!

I asked my attorney friend (I know, I’m embarrassed, I have one too) how an attorney makes more money.  He replied, “Well, I guess you become a better attorney.”   I found this interesting so I started asking my other professional friends the same question.  My accountant said, “Become a better accountant” and my surgeon friend…

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Playing by the Ballpark Rules

Most of our life we live playing in someone else’s ballpark. Simply put, we live by rules we didn’t create. Think about it. You drive a certain speed someone else set as the speed limit. You pay taxes someone else decided were the right amount. You have to obey rules at work that you didn’t…

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Be Responsible. Be Proactive.

Being proactive is not just thinking positively. It’s not something we can preach and just not follow through. In my urgent care business, our motto is: You’re either all in, or you’re in the way. That means we want every single person to own what they do and to be the best at it. This…

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Understanding Your Competitors to Beat Them

Almost everyday someone comes up to me and tells me about something the competition is doing.  They think we should change our pricing or our service or what we do in some way because of the way the competition is doing it.  That has caused me to do a lot of thinking over the years…

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Pass the Decision Making Hat

In The Decision Maker, Dennis Bakke argues that in most organizations the leaders make the decisions.  After all, they are the people most equipped to make the decisions, right?  Dennis challenges that thought, and I’m going to ask you to do the same.  Who in your business has the power, authority, and responsibility to make decisions?…

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How To Fail Successfully

Embrace Failure! We often spend our lives trying to avoid failure.  On the surface that makes sense, failure hurts.  It can be the source of much pain and frustration.  On the other hand, it is also the source of all learning and progress.  Think about anything you are good at.  I can guarantee you were…

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The Two Skills of Leadership

What makes an entrepreneur do what he or she does? How do you dare to risk everything in order to create something? It can’t just be about the money. If that were it, there are easier ways. What gives you the courage to try against incredible odds? The answer: A little bit of crazy mixed…

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