Posts by Timothy Reynolds MD

How to Create Raving Fan Team Members

To create raving fan customers, create raving fan team members. I received this email yesterday from one of our customers:   Dr. Reynolds,             Your staff is wonderful.  I hurt my knee and went to see your people last night.  EVERYONE was friendly, empathetic, and informative.  The x-ray tech had to come in from home…

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Why Time Away Is Good For Your Business

It never fails, right?  Just when you’re about to embark on the trip of a lifetime…  Something happens that causes you to question going.  Hurdles disguised as crises started to appear.  This isn’t a new phenomenon.  I have learned over the years that whenever I decide to take an extended vacation away from my businesses,…

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Don’t Get Caught Up in the BullSh*t

The purpose of your business is to support you and your lifestyle.  Go back to why you started the business to begin with.  What do you want?  Was it to serve the community, you, your team, or some combination? What did you want your business to provide for you and your family?  Back then, were you thinking about financial…

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Are You the Master of Yourself?

Sometimes, I’m an ass, but not as much as I used to be.  I hurt people’s feelings. I’m impatient. I’m not a good listener. I don’t try as hard as I should.  These are all true.  At the same time, I’m so much better than I was ten years ago, and that’s the point: the…

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Let Your Heroes Be Fallible: Tony Robbins #metoo

There has been a recent outpouring of hate and support for Tony Robbins about an intervention he did at a recent Unleash the Power Within (UPW) in San Jose. Many of the critical think he went too far in his intervention and bullied and intimidated the woman who was representing the #metoo movement. Others say…

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Show Me the Money!

I asked my attorney friend (I know, I’m embarrassed, I have one too) how an attorney makes more money.  He replied, “Well, I guess you become a better attorney.”   I found this interesting so I started asking my other professional friends the same question.  My accountant said, “Become a better accountant” and my surgeon friend…

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Playing by the Ballpark Rules

Most of our life we live playing in someone else’s ballpark. Simply put, we live by rules we didn’t create. Think about it. You drive a certain speed someone else set as the speed limit. You pay taxes someone else decided were the right amount. You have to obey rules at work that you didn’t…

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Be Responsible. Be Proactive.

Being proactive is not just thinking positively. It’s not something we can preach and just not follow through. In my urgent care business, our motto is: You’re either all in, or you’re in the way. That means we want every single person to own what they do and to be the best at it. This…

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Understanding Your Competitors to Beat Them

Almost everyday someone comes up to me and tells me about something the competition is doing.  They think we should change our pricing or our service or what we do in some way because of the way the competition is doing it.  That has caused me to do a lot of thinking over the years…

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Love: The Greatest Emotion?

How do you love a homeless person? How do you love a child? How do you love a patient? How do you love a customer?   The answer to each of these is that we love them by serving them. We love them by taking care of them. We don’t wait to “feel” love for…

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